From HTWF&IP:
“I learned thirty years ago that it is foolish to scold. I have enough trouble overcoming my own limitations without fretting over the fact that God has not seen fit to distribute evenly the gift of intelligence.” –John Wanamaker
… “I personally had to blunder through this old world for a third of a century before it even began to dawn upon me that ninety-nine times out of a hundred, people don’t criticize themselves for anything, no matter how wrong it may be.”
Hmm, need to think about this one for a little while longer, though the examples are easy enough to find in the service sector.
if you don’t want to scold people then how are you going to discipline your kids? I know you don’t plan on spanking.